Let’s face it, if you’ve read me before you’re not here for a cheery, optimistic Christmas’ Eve eve article so no need to get up in arms about the grumpiness. It’s December and the Twitterverse is alit with two types of things: lists of FinTech influencers of the year and posts […]
Yearly archives: 2016
17 posts
AmazonGo – be still my beating heart! I can now go in and out of a store without any of the pain of having to stand in long queues or battle self-service machines that work as well as most airline self-check-in torture kiosks! What a wonderful concept! Almost as soon […]
My love affair with Santander began many years ago when I started meeting some of their amazing people at the start of my journey of selling them Meniga’s PFM. Over time many of those people became friends because it’s hard to resist bankers with such astoundingly large hearts. Don’t get me wrong, most […]
The long writing hiatus was chiefly due to being busy but also having to process how I feel about a rather bedazzling find: “Tangible Banking” stood still while I was “away”. Not all of it of course, there was much done on the launch and proposition of challengers and front-end […]
Just as I was about to move away from my tentative foray in the psychology of saving I was exploring the other week, my eye was caught by a Google alert about a newspaper article that rapidly brought my blood to boiling point. Behold: Now, much as we may want […]
Following my call for action of a few articles ago I’ve decided to do something about it. Since the industry won’t listen to me faster and set up new ways of studying how their customers truly feel about money I’ve decided I’ll take it upon myself to execute on “Emotional […]
This was going to be an up-in-arms Brexit post but I’ll spare you all that (on this particular blog) and focus on something that transcends geography and get back to The Emotional Banking Crusade Revelations series that started with “I am a banker – therefore I lie”. For the […]
While I came up with the Emotional Banking concept a few years ago, it’s only been a year now that I’ve waved my banking-change crusader flag and inflicted my indignation of banks not caring about their customers’ feelings, full time. I’ve learned a lot in this past year. I […]
Tapping into emotions and driving positive ones through addictively delightful interactions- pays. That’s why you need to be a brand. No seriously, I know I’ve been repeating this like a broken record over the past years but it most certainly does. There are three areas where the connection between customer’s […]
Banks need to Switch off Switching and Switch into the Consumer Instead To those of you who read me before it will sound strange that after I spent so long complaining about the fact that people do not switch banks and remain prisoners of an abusive relationship, I would do […]
Let me tell you what this won’t be. A play-by-play of the conference. It won’t be that for several reasons including the fact that I missed a few general sessions due to meetings and the occasional hospital stay so I can’t comment on the full content. What I can […]
TV Adverts are not Branding, dear Banks – but if they were… When I write I sit down and pour it out. Many of you remarked that it’s sometimes not even proofread and I’ve taken to forcing myself to re-read once before I publish so I avoid that level […]