<Reposted with Permission from Forbes> Organizations – Not By Design We all nod and agree whenever the topic of old dinosaurian organizational structures is mentioned. Everything from homogenous boards and lack of diversity to rampant politics, misguided incentives, a disregard for the new paradigms of the new ways of work, […]
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I’ve often written about Banking Superheroes. They were -and in some rare cases still are- the intrapreneurs who, from the deep trenches of a horrendous organisation intent on staying stuck with its proverbially risk averse heels dug deeply in a ground of relative profitability, managed to push and pull the […]
Some of you remember the saga of a few weeks ago where we tried to get a new account for our business. If you don’t, or, if you’re a FinTech masochist and want a reason to feel despondent again you can find it here. I promised this next instalment and […]
This week I am in Sibos in Sydney speaking about a number of things but the topic closest to my heart is the Future of Work and we’re slicing and dicing that on stage in front of nearly 8000 bankers. I fully expect we’ll be unpacking far too little with […]
Why does it matter to stay curious? We lead such immensely busy lives that reading and learning often appear quite the luxury. We do everything at a million miles an hour in a technology highway that pushed the need to achieve more and above all, achieve faster, further up on […]
Bankers ask us all the time why they can’t jump over this people betterment malarky and just go ahead and use our CX workshops to create Money Moments. Many of our conversations go like this: “We at Bank X love the idea of Money Moments instead of Banking Products!” “Thanks, […]
“This time it will be different” So I needed a new business account. 3 years after my brush with an aneurysm caused by Metro’s form boxes demands which was so painful it even made it in the book , I found myself actually giddy at the thought of seeing the […]
For all the commotion, there hasn’t been anything in the way of Human Centered First-Principles Design and major Innovation in either traditional banking or challengers in the past 3 years. We are still being served the same banking products in pretty much the same ways. By virtue of the fact […]
It’s easy to understand why, while we all understand innovating is necessary in theory, we struggle to execute it in practice. Across the board, irrespective of the size of the company or the industry they are in, we all believe in the famed “innovate or die” adage in the same […]
Thankfully, in our team, we have to waste no sleep on wondering if any organisation that has a software-connected output needs to do it any other way than by becoming intensely Agile fast. Even more thankfully, the banks we work with, are crystal clear on that too. They are of […]
We’re sitting in a painfully bare conference room. A few of us and two of the banking Superheroes at the very top. He’s IT. She’s HR. They want so badly to see change happen, it’s both hopeful and cringeworthy to watch. We’ve known the bank and its fabric years but […]
Organisations are funny beasts. Banks are funnier still. Chief among the many reasons why, the stark contrast between what we know and what we don’t know when it comes to the organisation. On paper, we understand the structure but in practice we don’t fully understand -or care to study- the […]