In our practice at PeopleNotTech, we tell organizations that if they want Google, Apple or Amazon-like results they need Google, Apple or Amazon-like work culture. It is that simple. To emulate the velocity and speed of innovation that have created their success, one of the key things that these organizations uphold and eternally strive to better, is psychological safety.
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Almost 5 years ago I came up with the concept of “Emotional Banking™” which can only be described as an overall amount of outrage in the face of a stark reality: retail banks spend little to no time, effort and money on investigating the consumers’ feelings about their money. I […]
"It is undoubtedly a lack of courage issue or else “Got fired for buying non-IBM” would be on one’s LinkedIn list of crowning achievements"...
In time, the gap between hopeful expectation about their role and the ability to change the world versus the harsh, stifling reality of the corporate environment, sees people either give up and leave or more likely and arguably even worse, give up and stay.
If you’ve had access to content on the internet over the past 10 years and have an interest in technology, all of the predictions below will ring suspiciously familiar and I predict you shall be reading them in some incarnation or other for many years to come
It’s hard to argue with the tangible results of transforming any work function into a practice of some type of Agile process. More things get done and they get done faster. More importantly, new things get done - things that hadn’t yet made their way to unchallenged stale lists now have the space to enter backlogs and a fair chance at being prioritized and that allows any type of knowledge-based team to test and fail and ultimately innovate.
<Reproduced with kind permission from Forbes> With the new models of the phone, Apple had to take another step towards “paying with one’s mind” and decide on the most secure and effective user experience to adapt ApplePay to screens without a thumbprint. What they came up with is a process […]
What’s most concerning is that traditional banks are not the only ones inside the bubble anymore but challengers are heading that was as well.
Having the knowledge to frame a problem with considered, literate wording, the need to continuously and incessantly think of the consumers and ways to make their lives better and do so as if you’re just starting out, with the passion of a start-up founder and the courage of a rapid decision maker is what will delay Amazon’s death not its balance sheet.
<Reproduced with permission from Forbes> “Professionals don’t get emotional” Emotions have long been regarded as a nuisance in the workplace. The ideal professional actor has to always demonstrate an air of cool nonchalance while they show they are utterly logical and supremely cerebral or else they will negatively affect the […]
<Reposted with Permission from Forbes> Organizations – Not By Design We all nod and agree whenever the topic of old dinosaurian organizational structures is mentioned. Everything from homogenous boards and lack of diversity to rampant politics, misguided incentives, a disregard for the new paradigms of the new ways of work, […]
I’ve often written about Banking Superheroes. They were -and in some rare cases still are- the intrapreneurs who, from the deep trenches of a horrendous organisation intent on staying stuck with its proverbially risk averse heels dug deeply in a ground of relative profitability, managed to push and pull the […]