I typically end it by urging someone to try it for a month. Read a bit more – start at the manifesto and then transfer their team’s (or even their personal) action items into some form of a version of a board be it by sticking some post-its or starting a Trello board. Just for a month. Just to see. See if they’ll fall in love with rapid results they built together from the heart.
Experience
9 posts
If you’ve had access to content on the internet over the past 10 years and have an interest in technology, all of the predictions below will ring suspiciously familiar and I predict you shall be reading them in some incarnation or other for many years to come
Bankers ask us all the time why they can’t jump over this people betterment malarky and just go ahead and use our CX workshops to create Money Moments. Many of our conversations go like this: “We at Bank X love the idea of Money Moments instead of Banking Products!” “Thanks, […]
“This time it will be different” So I needed a new business account. 3 years after my brush with an aneurysm caused by Metro’s form boxes demands which was so painful it even made it in the book , I found myself actually giddy at the thought of seeing the […]
*Warning – the following may cause your knickers to knot. If it does so, please re-read as it is meant as compassionate analysis not mindless bashing.* Today’s story will be about bankers’ cognitive dissonance when it comes to consumers’ needs. We are all “grown” here so I’m sure everyone is […]
While I came up with the Emotional Banking concept a few years ago, it’s only been a year now that I’ve waved my banking-change crusader flag and inflicted my indignation of banks not caring about their customers’ feelings, full time. I’ve learned a lot in this past year. I […]
Tapping into emotions and driving positive ones through addictively delightful interactions- pays. That’s why you need to be a brand. No seriously, I know I’ve been repeating this like a broken record over the past years but it most certainly does. There are three areas where the connection between customer’s […]
Let me tell you what this won’t be. A play-by-play of the conference. It won’t be that for several reasons including the fact that I missed a few general sessions due to meetings and the occasional hospital stay so I can’t comment on the full content. What I can […]
I hadn’t thought I’d ever write about a branch but here we are. It isn’t even because I’m fresh out of FinTech and Digital Experience topics – I am so not out of those I’ll be starting a podcast likely called “What my #FinTech?!?” that you can tune in if […]