An excellent article written recently about how we must stop thinking of Agile as software delivery and understand it as the new way of thinking that it is, was referencing the fact that one of the major complaints practitioners of Agile have is that nothing is “ever DONE” and that […]
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“Leadership Checklists” – yesterday at a bank, an exec asked me if we have any of those in the programs we offer to banks. We don’t. We possibly should do although one would argue leaders are (highly skilled professional) adults who ought to have at least a version of an […]
I know few people more in love with the principles behind Agile and Lean than yours truly. I’m sure more exist, but in our side of the woods, where we do banking, (some would add: “by the numbers”), we think of Agile as just another method conveniently confined to IT […]
JFK asked a man he met in the corridors of NASA what he did there. He answered “I’m the janitor. I help put men on the moon”. How many people in banking, irrespective of the department they find themselves in, would confidently answer “I’m here to better people’s finances?” or […]
Who has “soul” on their P&L? Let me tell you what HR does in most banks today: PR/Internal Communication and Admin. Loads and loads and loads of admin. Recruitment and selection is a series of process driven tasks with little to no input from good old fashioned intuition; retention, talent […]
As I’ve written time and again, in our industry, we tend to remain stuck in our Banker hat and never remember we are wearing the Consumer one as well. No understanding of empathy. No comprehension of why it should matter. My kid is 7. Everyone’s brood is their dynamo for […]
The history of Coutts and Co. reads like a romantic novel and is worthy of the silver screen – if you have never read up on it before do so now – it has all the ingredients of a success – drama, betrayals, scandal, forbidden romance and changing fortunes all […]
I haven’t yet met anyone willing to deny that ours is an industry like no other. Of the many ways that sets it apart, the one that fascinates me most is the banker/consumer duality. I’ve written about this in the book and also here when I spoke about the Banker […]
Today’s episode is not about a done deal but a series of works in progress. Of the banks we work with, my most favourite sort are the ones that are willing to throw the kitchen sink at doing all they can to instil more Courage in their people. A banking […]
In our own FinTech bubble, last week’s news of Monzo integrating with IFTTT has caused many a geek outs. For good reason – the possibilities are actually endless and here is the first intelligent way to do automation that may finally bring the consumer closer to having what they always […]
We held a couple of workshops lately called “A Banking Superhero’s Guide” and as I was constructing the last one I had the chance to reflect on when I included the Intrapreneur workshops in the Emotional Banking™ method. It was a clear cut necessity from the get-go to address courage […]
In a time where the gap between digital offerings of all kinds and banking is widening in lieu of the much anticipated closing, it’s hard to argue that any specific type of consumer is well served. Mobile apps and online experiences from our retail banks and, more baffling, sometimes those […]