Duena Blomstrom.
Duena Blomstrom is the originator of Human Debt™, the organisational risk concept describing the accumulation of strain, decision friction, and execution risk that builds invisibly before performance failure. She is also the creator of Emotional Banking™, the original FinTech framework examining the emotional, cultural, and behavioural foundations of digital banking.
For institutional diagnostics, see PeopleNotTech. For team-level improvement, see TechLedCulture. For practical HR tooling, see Bienestarly.
Her upcoming work, Emotional Banking™ 2.0 – Tales from the #FinTech Crypt and the Organisational Trenches, expands that foundation into the age of AI.
Essays and canonical thinking live at writings.duenablomstrom.com.
Author, speaker, and Empathy Architecture™ visionary — building the protocol layer between humans and machines.